Refund policy

Return and Refund Policy — MiSueñito

Store Name: MiSueñito

Operating Company: GRUAS Y TALLERES SANTO DOMINGO SL

Registered Address: 246 CALLE GUILLERMO MARCONI, POL DE ROCES 33211 GIJON, ES

Contact Person: JOSE VILCHES HARO

Website / Contact Portal: http://vevnqz-cm.myshopify.com/

At MiSueñito (operated by GRUAS Y TALLERES SANTO DOMINGO SL), we are dedicated to providing high-quality, safe, and comfortable juvenile products, including lightweight baby strollers, convertible stroller-cribs, and ergonomic baby carriers. Your satisfaction and your child's safety are our top priorities. If you are not completely satisfied with your purchase, we offer a comprehensive Return and Refund Policy outlined below.

1. 14-Day Right of Withdrawal & Return Window

In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase contract within 14 calendar days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party designated by you (other than the carrier), acquire physical possession of the product.

2. Conditions for Eligible Returns

Due to safety and hygiene considerations inherent to nursery and baby products, returned items must strictly comply with the following conditions:

Condition: The item must be unused, unwashed, free of child/pet hair or odor, and in the exact same pristine condition in which you received it.
Assembly & Wear: Strollers, stroller-cribs, and baby carriers must not show signs of floor use, wheel wear, or assembly marks.
Packaging & Accessories: Items must be returned in their original packaging, including all original boxes, tags, protective padding, instruction manuals, rain covers, and safety adapters/accessories.
Proof of Purchase: A valid order confirmation number or receipt is required to process all returns.

3. Return Process & Instructions

To initiate a return, please follow these steps:

Contact our customer support team via our official store portal at http://vevnqz-cm.myshopify.com/ with your order number, product description, and reason for return.
Our customer support representative (JOSE VILCHES HARO / Customer Care Team) will review your request and provide a Return Merchandise Authorization (RMA) number along with specific shipping instructions.
Pack the item securely in its original packaging to ensure it is not damaged during transit.
Ship the parcel to our specified return handling address as instructed by our team:

GRUAS Y TALLERES SANTO DOMINGO SL — Returns Department

246 CALLE GUILLERMO MARCONI, POL DE ROCES 33211 GIJON, ES

4. Return Shipping Costs

Customer Choice / Change of Mind: If you are returning an item because you changed your mind or selected the wrong product, you will be responsible for paying the direct cost of return shipping. Original standard shipping fees are non-refundable.
Defective, Damaged, or Incorrect Items: If you received an item that is defective, damaged upon transit, or incorrect, please notify us immediately within 48 hours of delivery. We will cover the return shipping cost or arrange a courier pickup, and provide a full replacement or refund.

5. Damaged, Defective, or Missing Items Upon Delivery

Baby safety products require meticulous quality checks. Please inspect your package upon delivery. If your package arrives damaged or missing components (e.g., stroller wheels, harness clips, crib adapters):

Take clear photos or videos of the damaged packaging and product.
Contact us via http://vevnqz-cm.myshopify.com/ within 48 hours of receiving the shipment.
We will promptly dispatch replacement parts, replace the item, or issue a full refund at no extra cost to you.

6. Inspection & Refund Processing

Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund based on the item's condition.

Approved Refunds: If approved, your refund will be processed immediately. A credit will automatically be applied to your original payment method within 5 to 10 business days, depending on your card issuer or bank policy.
Partial Refunds or Rejections: Returns that are missing original parts, show signs of external wear or use on stroller wheels, or arrive damaged due to inadequate repackaging may be subject to a partial refund or returned back to the customer.

7. Exchanges

We only replace items if they are defective, damaged, or if you received an incorrect item. If you wish to exchange a product for a different color or model, please return the original item for a refund and place a new order on our website.

8. Legal Compliance & Jurisdiction

This policy is operated by GRUAS Y TALLERES SANTO DOMINGO SL under applicable European Union and Spanish statutory consumer rights laws. Nothing in this policy limits or affects your legal statutory rights as a consumer.